I am a conscientious and self-motivated individual with great enthusiasm and determination to succeed, am hard working, reliable and resourceful with excellent organizational and management skills. I am capable of working as a motivated member of a team and/or independently by adopting a practical approach. I am receptive to complex situations and information and am able to successfully evaluate the data at hand in order to complete any task efficiently. I have exposure working in the business process management (BPM) industry with exposure under the banking operations for commercial service sector and HR operations. I am a conscientious and self-motivated individual with great enthusiasm and determination to succeed, am hard working, reliable and resourceful with excellent organizational and management skills. I am capable of working as a motivated member of a team and/or independently by adopting a practical approach. I am receptive to complex situations and information and am able to successfully evaluate the data at hand in order to complete any task efficiently. I have exposure working in the business process management (BPM) industry with exposure under the banking operations for commercial service sector and HR operations.

WNS Global ServicesWNS Global Services Aug 2016 – Present · 6 yrs 1 moAug 2016 – Present · 6 yrs 1 mo Sri Lanka

Management of the HR operations covering recruitment, administration, payroll and HRIS support for a leading UK based stock exchange and financial information company. In charge of people & process issues within the designated team, leading a team of 30 HR professionals to achieve SLA deliverables. As an HR Operations manager have worked closely with the client and senior management to achieve service driven targets in an efficient and an effective manner. This position involved co-coordinating with client counterpart in managing overall operations service delivery and mitigating risks & escalations

Key Responsibilities & Operational Parameters:

♣ Exposure in HR Service Operations, specifically in areas relating to HR Systems & Administration, HR Lifecycle Operations and Recruitment

♣ Ensure that service levels are met as agreed with the client

♣ Communicate & escalate any service delivery issues, deviations or potential delays in achieving deadlines, to the management and the client

♣ Proactively recommend improvements to systems and process to support changed ways of working or revised SLA’s, KPI’s

♣ Ensure knowledge & insight of HR Operations remains up to date and reflective of industry changes or trends

♣ Ensured consistent distribution of work within the team

♣ Ensured that detailed Procedure Manuals are reviewed and updated according to business requirements.

♣ Provided guidance and assistance to teams on holiday planning & cross-training timetables

♣ Organise & attend meetings with the client, management and enabling units as well as other departments in operations

Team Management:

♣ Ensured rewards and recognition is given to the team as a whole and to individuals

♣ Provided support and guidance to team members on a regular basis, in order that they achieve their KPIs (monthly 1:1 & appraisals)

♣ Ensured team had clear and measurable performance objectives, together with a personal development plan to support continued learning and capability in roleManagement of the HR operations covering recruitment, administration, payroll and HRIS support for a leading UK based stock exchange and financial information company. In charge of people & process issues within the designated team, leading a team of 30 HR professionals to achieve SLA deliverables. As an HR Operations manager have worked closely with the client and senior management to achieve service driven targets in an efficient and an effective manner. This position involved co-coordinating with client counterpart in managing overall operations service delivery and mitigating risks & escalations Key Responsibilities & Operational Parameters:

♣ Exposure in HR Service Operations, specifically in areas relating to HR Systems & Administration, HR Lifecycle Operations and Recruitment

♣ Ensure that service levels are met as agreed with the client

♣ Communicate & escalate any service delivery issues, deviations or potential delays in achieving deadlines, to the management and the client

♣ Proactively recommend improvements to systems and process to support changed ways of working or revised SLA’s, KPI’s

♣ Ensure knowledge & insight of HR Operations remains up to date and reflective of industry changes or trends

♣ Ensured consistent distribution of work within the team

♣ Ensured that detailed Procedure Manuals are reviewed and updated according to business requirements.

♣ Provided guidance and assistance to teams on holiday planning & cross-training timetables ♣ Organise & attend meetings with the client, management and enabling units as well as other departments in operations Team Management:

♣ Ensured rewards and recognition is given to the team as a whole and to individuals

♣ Provided support and guidance to team members on a regular basis, in order that they achieve their KPIs (monthly 1:1 & appraisals)

♣ Ensured team had clear and measurable performance objectives, together with a personal development plan to support continued learning and capability in role